I have twins, age 6, and a little guy, age 3. I want the best care for my kids and Dr. Vicki provides that time and time again. Whenever our youngest has had an asthma attack she calls me unprompted a few hours later and then again the next morning. She really cares and that’s something you want from your pediatrician. And she gives a shot like nobody’s business. My kids never cry.
Vicki is very direct and not an alarmist about the little stuff, but I don’t need nice and fluffy. Whenever we’ve had semi-scary, she has been there for us 110%. When my older son was recently pushed by another child at school and landed funny on his arm, I thought he was fine but called Vicki just in case. She perked up when she heard how he fell and suggested I take him immediately to the emergency room. Turns out he had dislocated his elbow. Vicki called us that night long after office hours to make sure he was okay.
Also a shout out to Karen: she knows the patients, she knows the protocol, she knows what needs to be done. From the simplest things like “I need forms” to “tell Vicki my son is having an asthma attack,” she knows us, and she just gets it.
The entire staff at Downtown Pediatrics really cares. They know their patients; they know the families, and they are just smart people.