Someone is accessible 24hrs everyday and can be reached by calling the main office number. If the office is closed, you will be prompted to leave a message for the doctor and a provider will be paged. If you do not receive a call back within the hour, please leave us another message. You also have the option to leave any non-urgent messages on a “general” mailbox to be returned during regular business hours. After 10pm, your call will be triaged by Rainbow Babies nursing service and those calls will be relayed to us the following day. Rainbow Babies provides our patients with knowledgeable, professional, and comprehensive information delivered by well-trained, certified pediatric nurses who will follow our practice’s protocol for medical emergencies and for delivering urgent medical information. When necessary, the on-call provider from Downtown Pediatrics will be notified.